How long will my order take to arrive?We ship our orders by either UPS or if the option is available, through the US Postal system. Refer to the map below to determine how long it will take for your package to arrive from our warehouse in Chicago, IL to your location using UPS. Please bear in mind that in-stock orders will ship in 1-3 business days after being processed. Please allow up to 10 business days to ship for personalized or custom imprinted orders. Do not include weekends when figuring out your transit time. As there is no tracking of orders shipped through the US Postal system, we are unable to approximate delivery time.
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What is your minimum order?There is no minimum order when you make your purchase on the web. You can shop as often as you like — purchase only what you need and be assured that you are still receiving the same level of attention that all of our customers receive. Back To Top
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What forms of payment do you accept?We accept Visa, MasterCard and American Express. Back To Top
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How will you ship my order & what are the shipping charges?We ship our orders by either UPS or if the option is available, through the US Postal system. Shipping charges are based on the weight of the order, the location we are shipping to and the level of service that you have requested and come directly from the UPS. You will receive an email confirmation with your UPS tracking number once the order has shipped. Orders weighing under 1 pound will have the option of shipping through the US Postal system. Please note that there is no tracking of orders shipped through the US Postal system and we are unable to approximate delivery time. Back To Top
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How do you handle returns?While we hope you will find a suitable item to exchange, in cases where that is not possible, we are happy to refund the purchase price of the product on authorized returns made within 15 days of the shipping date. Back To Top
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Is your site secure to process my order?Yes. You can be confident that all the information you send over the web, especially your credit card information will be sent using SSL (Secure Socket Layer) encryption technology. Further, your credit card number will not be retained by Collector's Gallery. Each time you return, you will be asked to resubmit payment information. Back To Top
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How can I get a catalog?Simply contact us to request our catalogs by mail. Wholesale catalogs are sent when a resale Tax ID number is supplied. You can also visit us at one of the many National trade shows we exhibit at each year. Back To Top
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Which products can be imprinted?A large number of our products can be custom imprinted. Event Folders, Gate Fold Folders, Portrait Folders, Polaroid Easel Frames, Double View Folders and many more. Just look for the " " button on our product detail pages. Back To Top
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Can I place an imprint order online?Yes you can! If your item is imprintable, a "Personalize” button will appear on the product price bar. By clicking on the button a pop-up window will appear which will prompt you to fill out your imprinting information. Imprinting information can be reviewed and updated at any time prior to checking out, by clicking the "View Cart" link at the top of each page. From there you will see a "Review Imprint" button next to your item. You can click this button and change your imprinting information on an item. We do not currently offer online proofing. Back To Top
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Copyrighted ImagesStudio Style by Collector’s Gallery respects and upholds the legal rights of photographers, artists & other image authors and owners. It is unlawful for us to print images that are copyrighted without the express written permission of the person or entity that created the original work. If you have a copyrighted image, please contact the photographer and request a signed copyright release. This signed copyright release must be mailed to us (emails not accepted), and we will keep it on file. Back To Top
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How long will my imprint order take?Custom imprinting production time is approximately 10-14 business days. When requesting a proof, production does not begin until the proof is approved. Back To Top
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Who is Studio Style by Collector's Gallery?For over 20 years, Collector's Gallery has been the premier source for Photo Memory Products and Gift Packaging. Originally founded in Minnesota in the mid-80's, Collector's Gallery was purchased in 1994 by Warwick Publishing Company, Inc. Business operations and distribution were moved to company headquarters in St. Charles, Illinois in the spring of 1998 where Collector's Gallery could enjoy the full benefit of the manufacturing capabilities of Warwick Publishing Company. Back To Top
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How can I contact you?We welcome all your inquiries, comments and suggestions. Our customers are our number one priority. All serious inquiries will be responded to by one of our Customer Service representatives or Department Managers. You can contact us via email through our Contact Us page or through our Live Chat during regular business hours, Monday-Thursday 7:30am - 4:30pm, Friday 7:30am - 2:00pm CST. Back To Top
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How will you use my name & informationWe believe in your Privacy. Collector's Gallery will use your e-mail address only to confirm your Internet orders, notify you of changes and updates to our site or to announce a special promotion or product sale. You can be assured that your e-mail address will never be made available to other companies. Back To Top
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Where can I view your products?Right here on the Internet! With over 1,500 individual products offered, we are confident that you will find a number of products which will make your gift giving experience more enjoyable. You may even find a few things which you just can't live without! Back To Top
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How can I buy your products?Our web site has been designed to link the different product families together and to offer you suggestions of coordinated items. This will help you get the most out of your shopping experience — viewing not only the products you want — but seeing products that you may also be interested in. You’ll find that our site gives you real time product availability. As the manufacturer of our products, inventory levels are continuously changing. Please contact us if some of the products you want appear to be out of stock. Chances are if it appears on our website, we are in the process of restocking it. We can contact you to let you know when your product will be back in stock. Back To Top
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Where can I find a store location?Our photo products are sold at a variety of photo retailers, and near the photo counter of many in-store photo processing centers. You can also view and buy our entire product line right here on our website! Back To Top
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A little more about our photo products...All of our Photo Memory products are designed to showcase not overpower your photographs. Ideal for displaying Senior and School portraits, Family portraits, Engagement and Wedding portraits, Cruise and Resort photography and your candid photographs, our selection of insert cards and folders are a great alternative to costly traditional frames. Our selection of professional portrait folders and folios frame all your photos and prints just like a professional studio photographer. Folders are beautifully embossed in a linen weave finish with deckle cut edges in either rich ebony board or white board. Folders accommodate either horizontal or vertical format print sizes.
We can also reproduce your photo image directly onto one of our Digital Greeting Cards. We have a variety of image templates for Birth Announcements, Graduation, Christmas and other occasions.
Whatever you are looking for we know you will find something for yourself or the people in your life. Back To Top
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A little more about our cello & packaging products...Everyone says your family recipes are as good as a four–star restaurant. So why are you baking all day and then packaging them on paper plates covered in foil? Collector's Gallery offers a wide array of packaging options that will make your homemade treats and goodies look like the professionals. All of our Gift and Candy Packaging products are designed for direct food contact. However, we do not suggest you use our paper boxes with greasy or moist food items. The selection seems to be endless — five sizes of patterned Party and Gift bags — Window Boxes in various sizes and capacities and Party Totes which look great as table favors, balloon weights and as gift packages. You will even find the things you need to create professional gift baskets — including Create A Basket gift sets with coordinating Tray and Bag and a selection of clear and printed Heat Shrink Basket bags. Once you start shopping — you won't want to stop! Back To Top
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