Frequently Asked Questions

Shipping Schedule

Refer to the map below to determine how long it will take for your package to arrive from our warehouse in Chicago, IL to your location using FedEx.

Do not included weekends or the day the package ships when figuring estimated transit time to your state.

Same day shipping is only available on in stock products and do not include print-to-order items and those products that require additional personalization or customization.

As there is no tracking of orders shipped through the US Postal system, we are unable to approximate or guarantee delivery time.

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How will you ship my order?

We ship our orders by either FedEx or if the option is available, through the US Postal system. Shipping charges are based on the weight of the order, the location we are shipping to and the level of service that you have requested and come directly from the FedEx. You will receive an email confirmation with your FedEx tracking number once the order has shipped. Orders weighing under 1 pound will have the option of shipping through the US Postal system. Please note that there is no tracking of orders shipped through the US Postal system and we are unable to approximate delivery time.

Orders shipping via Ground service or through the US Postal system will ship from our warehouse in three business days or sooner. Please refer to the Ground service map above for delivery time to your location once your order has shipped. Expedited orders (Next Day, 2nd Day and 3rd Day service) will ship same business day if received before 10:00 AM CST (9:00 AM CST on Fridays), otherwise it will ship on the next business day. Selecting an expedited shipping method will not shorten production time of made to order or personalized products. Do not included weekends or the day the package ships when figuring estimated transit time to your state.

Please note that certain products (towels, tiles, personalized folders, digital cards, etc.) require up to 10 days of additional production time. Even with expedited shipping these products can not ship sooner.

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What forms of payment do you accept?

We accept Visa, MasterCard and American Express.

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What is your minimum order?

There is no minimum order when you make your purchase on the web. You can shop as often as you like — purchase only what you need and be assured that you are still receiving the same level of attention that all of our customers receive.

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How do you handle returns?

While we hope you will find a suitable item to exchange, in cases where that is not possible, we are happy to refund the purchase price of the product on authorized returns made within 15 days of the shipping date. Unfortunately we are unable to authorize or accept returns on products which are made to order or have either been customized or personalized.

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Is your site secure to process my order?

Yes. You can be confident that all the information you send over the web, especially your credit card information will be sent using SSL (Secure Socket Layer) encryption technology. Further, your credit card number will not be retained by Collector's Gallery. Each time you return, you will be asked to resubmit payment information.

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What are your international shipping options?

We offer the following international shipping options:

  • Priority Mail International
  • Express Mail International
Our website cannot ship to addresses billing or shipping outside of the US, but we are happy to process your order. If you wish to place an order please email us the following information and we will send a reply confirmation as soon as possible.

Please forward the following information:
  • Item #’s and Quantities
  • Billing Address
  • Shipping Address
  • Shipping Method (choose from above)
  • Credit card number and expiration date - Use: Credit Card Authorization Form
Upon receipt, your order will be processed and will ship from our facility in 3 business days or sooner. Shipping transit time depends on the shipping method that you select.

If you wish you may also call us at 1.800.346.3063 during business hours:

M-Thurs 8:00 am - 4:30 pm CST
Friday 8:00 am - 2:00 pm CST
Closed Saturday & Sunday

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Current Promotions

Enjoy free standard ground shipping on orders of $300 or more. No promo code necessary. Free shipping will be applied when you add $300 or more to your cart. Retail web orders only. Not applicable for wholesale orders. Offer for standard ground shipping only, and does not apply on orders shipping First Class Mail, or expedited shipping options. Free ground shipping offer is not valid on select products including photo pillows. Other restrictions may apply. We reserve the right to discontinue or modify offers at any time without notice.

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How can I get a catalog?

Simply contact us to request our catalogs by mail. Wholesale catalogs are sent when a resale Tax ID number is supplied. You can also visit us at one of the many National trade shows we exhibit at each year.

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What is foil imprinting / hot stamping?

We have created an entire page on the process of foil hot stamping, complete with photos, examples & tips on submitting art. Please visit our Guide to Foil Imprinting for more information.

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Can I place an imprint order online?

Yes you can! If your item can be imprinted, a "Personalize” button will appear on the product detail page. Enter your desired quantity, click the button and you will be taken to the imprinting form. Follow the easy steps to fill out your imprinting information.

Imprinting information can be reviewed and updated at any time prior to checking out, by clicking the "View Cart" link at the top of each page. From there you will see a "Add/Edit Personalization" button next to your item. You can click this button and change your imprinting information on an item.

We do not currently offer online proofing, however you may choose to receive a FREE black & white email proof.

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Copyrighted Images

Studio Style by Collector’s Gallery respects and upholds the legal rights of photographers, artists & other image authors and owners. It is unlawful for us to print images that are copyrighted without the express written permission of the person or entity that created the original work. If you have a copyrighted image, please contact the photographer and request a signed copyright release. This signed copyright release must be mailed to us (emails not accepted), and we will keep it on file.

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How long will my imprint order take?

Custom imprinting production time is up to 10 business days. When requesting a proof, production does not begin until the proof is approved.

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What are your office hours?

Office Hours
Monday-Thursday 7:30 am - 4:30 pm CST, Friday 7:30 am - 2:00 pm CST, Closed Saturday & Sunday

Holiday Schedule 2015
We will be closed on the following days. Orders will be processed on the following business day.

  • Friday, April 3 - Good Friday
  • Friday, May 22 – Memorial Day
  • Monday, May 25 - Memorial Day
  • Friday, July 3 - Independence Day
  • Monday, September 7 - Labor Day
  • Thursday, November 26 - Thanksgiving
  • Thursday, December 24 - Christmas Holiday
  • Friday, December 25 - Christmas Holiday
  • Thursday, December 31 - New Year's Eve Holiday
  • Friday, January 1, 2016 - New Year's Day Holiday

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Who is Studio Style by Collector's Gallery?

For over 20 years, Collector's Gallery has been the premier source for paper photo products and gift packaging. Originally founded in Minnesota in the mid-80's, Collector's Gallery was purchased in 1994 by Warwick Publishing Company, Inc. Business operations and distribution were moved to company headquarters in St. Charles, Illinois in the spring of 1998 where Collector's Gallery could enjoy the full benefit of the manufacturing capabilities of Warwick Publishing Company.

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How can I contact you?

We welcome all your inquiries, comments and suggestions. Our customers are our number one priority. All serious inquiries will be responded to by one of our customer service representatives or department managers. You can contact us anytime via email through our contact us page or use our live chat during regular business hours.

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How will you use my name & information?

We believe in your privacy. Studio Style by Collector's Gallery will use your e-mail address only to send your order confirmation email, shipping notification email with your tracking number & proof email (if applicable). We also may email to notify you of changes, updates or questions on your order.

When you register your account, you will have the option of checking a box labeled ''Send me email with special offers and new product information''. If you choose to opt-in, you will receive periodic emails on special promotions or product sales. Currently we are only sending these emails out several times a year. You can be assured that your e-mail address will never be sold or made available to other companies.

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How can I buy your products?

Our web site has been designed to link the different product families together and to offer you suggestions of coordinated items. This will help you get the most out of your shopping experience — viewing not only the products you want — but seeing products that you may also be interested in. You’ll find that our site gives you real time product availability. As the manufacturer of our products, inventory levels are continuously changing. Please contact us if some of the products you want appear to be out of stock. Chances are if it appears on our website, we are in the process of restocking it. We can contact you to let you know when your product will be back in stock.

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Where can I find a store location?

Our photo products are sold at a variety of photo retailers, and near the photo counter of many in-store photo processing centers. You can also view and buy our entire product line right here on our website!

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A little more about our photo products...

All of our Photo Memory products are designed to showcase not overpower your photographs. Ideal for displaying Senior and School portraits, Family portraits, Engagement and Wedding portraits, Cruise and Resort photography and your candid photographs, our selection of insert cards and folders are a great alternative to costly traditional frames. Our selection of professional portrait folders and folios frame all your photos and prints just like a professional studio photographer. Folders are beautifully embossed in a linen weave finish with deckle cut edges in either rich ebony board or white board. Folders accommodate either horizontal or vertical format print sizes.

We can also reproduce your photo image directly onto one of our Digital Greeting Cards. We have a variety of image templates for Birth Announcements, Graduation, Christmas and other occasions.

Whatever you are looking for we know you will find something for yourself or the people in your life.

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